Admissions
From first call tosettled resident.
This is the rough shape of how a move into Conifer Lodge tends to work. Every family’s circumstances are different — what doesn’t change is that we keep it straightforward, take the time it needs, and reply honestly when we can’t help.
- 01
A first phone call
Ring us on the number above. We’ll listen to what’s changed, ask a few practical questions — about mobility, medication, family circumstances — and tell you straight whether we’re the right fit.
- 02
Visit at a quiet hour
If it sounds right on the phone, the next step is a visit. Afternoons are quietest. Amanda or a senior team member walks you round, you meet residents, and you ask anything you like.
- 03
A short assessment
Before anyone moves in, we’d come and meet your relative — at home, in hospital, or wherever they are — to understand the care they actually need, day to day. This isn’t a sales call. It’s the assessment.
- 04
Settling in
Most new residents arrive in the morning so they have a full afternoon and evening to find their feet. We keep things gentle, family can visit freely, and we adjust the care plan in the first fortnight as we learn each other.
Fees & funding
Fees & funding, plainly.
Below is the high-level picture. Detailed fees are agreed in writing after the assessment — we don’t quote a rate before we’ve met your relative.
Privately funded placements
Most of our residents are privately funded. Fees vary by the level of care required and the room — we’d give you a clear, written fee schedule after the assessment.
Local authority placements
We work with Leicestershire County Council and accept top-ups from families where the local authority rate doesn’t cover the cost of a particular room. Speak to us early in the process if this applies.
Continuing healthcare (CHC)
If your relative is eligible for NHS Continuing Healthcare we’ll work with the local CHC team and your family on the funding pathway.
Short-stay and respite
Short-stay and respite bookings are on a daily rate, agreed in advance.
Start a conversation
Tell us a little, and Amanda Simpson or a senior member of the team will reply.
The form does the same job as a phone call to the office — but you can use it at any hour. If it’s genuinely urgent, please ring 0116 288 3170 instead.
Registered, inspected, accountable
Conifer Lodge is registered with the Care Quality Commission.
The CQC publishes our inspection history, the regulated services we’re registered to provide, and how we’ve done at our most recent visit. Reading it is the right starting point for any family considering us.